Applicants MUST submit a resume with experience for consideration and be currently living on island.
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Ritz Carlton/Cruz Bay Watersports Hotel Concierge
Cruz Bay Watersports, which is a watersports company located in the US Virgin Islands is looking for a Concierge associate for full-time employment on the Ritz Carlton, St Thomas property. We are seeking enthusiastic, dedicated and team oriented associates to staff the Concierge desk. The Concierge desk is the hub of information for activities associated with the Ritz Carlton property and activities on USVI islands of St. Thomas and St. John. We are responsible for booking guests on excursions, restaurants, activities, as well as providing information on transportation and the surrounding area.
We are seeking team members who excel at customer service, enjoy communicating with guests and are able to deliver an exceptional guest experience. Cruz Bay Watersports offers the opportunity for the right individuals to grow in a variety of different positions.
Job Responsibilities may include but are not limited to:
• Providing guests with area information – dining, land and water activities, transportation, sightseeing, etc.
• Initiate and follow up with guests requests
• Confirming guest requests
• Booking guests onto excursions
• Researching and providing guests with additional information as needed
• Communicating guest resolutions with appropriate Staff/Department
• Previous Concierge or Resort experience is a plus
• Customer service or service industry service a plus
• Strong organizational skills
• Positive and enthusiastic attitude
• Flexibility and adaptability
• Ability to be self-starter
• Ability to create solutions to guest requests
• Adhering the Ritz Brand Standard
• Ability to work weekends
• Ability to work 8am to 5pm and 11am to 8pm shifts
• Team player